We are committed to excellence in every aspect of our service, ensuring that our clients feel secure and protected at all times.
Our aim is to have a comprehensive and successful business structure that will be the crème de la crème of the security fraternity.
- To understand and dominate the market hands-down
- To master customer friendly approaches in order to maximize customer satisfaction
- To implement customer approaches in the most cost effective yet efficient manner, as to sustain our financial resilience for the growth of the business
- To function in harmony with the ethical and legislative frame works that govern our industry
At SECURITY EXCELLENCY HOLDINGS (PTY) LTD we have a long established record of capacity traits.
WHY CHOOSE SECURITY EXCELLENCY HOLDINGS (PTY) LTD?
- We are a 100% Black and South African owned company – we know and understand the environment.
- We don’t just train- we develop and empower our people at all levels.
- We offer a service, which is at all times measurable.
- We at Security Excellency Holdings (Pty) Ltd are able to offer a fully integrated security solution, facilitating management efficiency and cost effectiveness.
- Our recruitment criteria focus on aptitude and attitude.
- We enter into a service level agreement (SLA) that provides a framework for the service and ensure accountability and risk management.
- Through our Decentralised Management Philosophy (DMP), we decisively administer responsibility at regional level, providing immediate management response at all levels.
CUSTOMER CARE MEASURES
We place significant value in our relationship with our clients. We therefore regularly embark on the following actions to continuous improve our customer satisfaction experience:
- We instil the non-negotiable directive to serve our clients to the fullest and selflessly and procedurally administer continuous customer care services.
- We collaborate with the client to determine what will best suit the client’s customer satisfaction requirements and we set them into the pre contract implementation training.
- Our code of conduct helps our employees to place a superior customer satisfaction service at the heart of their deployment. Personnel receive daily reminders during the morning devotion of their professional call to serve with purpose.
- We uphold the principle of servant-leadership when it comes to attending to the clients’ queries.
- We are ready and happy to serve.
TAILOR MADE SOLUTIONS
We leverage on our ability to accurately profile our clients’ needs and tailor designing solutions to meet our clients’ requirements through their full spectrum of security needs.
We use our understanding of our clients’ profiles to select the appropriate solution for our clients thus right sizing our services to meet our clients’ demands and providing them with effective solutions to meet their security needs.
What motivates us?
Security Excellency Holdings is an emerging and rapidly growing company. We are therefore inclined to deploy our motivational skills to provide our services with devotion. And we vow by this principle.
We are therefore propelled by the need to create job opportunities in an area where many people shall gain employment. Our sustaining power is in our company successfully submitting bids for government and private sector opportunities.
Our footprint is firmly planted in all the provinces, nationwide. We hope and pray to spread our reach into other provinces in the country. We diligently match cost to value of all contracts according to regulatory
guidelines of wage allocation in the South Africa labour Law plus VAT.